Apply effective governance and stakeholder management : Identify the right team as soon as possible, flush out the strategy, business prioritisation and product road-maps and plans. Reach agreement on methodology (agile/waterfall/both) and tools, well-defined business case, Confirm who is ‘responsible, accountable, consulted and kept informed’ and set up effective communication and reporting.
Be meticulous : In particular with planning, meeting preparations and quality management.
Think holistically: In the digital work nothing operates in isolation. Everything needs to be designed and tested with context of all rea;lted moving parts, requirements and desired outcomes.
Design for the future, build and deliver for now: Design for current and future connectivity, integration and scalability. Deliver early proof of concepts and early minimum viable products to limit risk and test customer response early.
Keep the best ‘Customer Experience’ at front at centre of the design. .Apply best practice to the creation and optimisation of user journeys.
Plan for continual improvement: There will always be room for improvement and the world is changing fast.
Test everything: Test all project deliverables. You can’t test too much.