IT Outsource Programme Management for a Global Business in the Energy Sector

BOC Group is  now part of the Linde Group following acquisition in 2005. Combined, these two former industrial gases giants have now become the largest industrial gases supplier in the world.

The challenge for the business was to reduce costs and lead-times for the delivery of global IT solutions (mainly SAP and web applications) to ensure that BOC maintained it’s competitive edge in a global market.

My solution was to create a more efficient way of developing and delivering technology and business change, working with teams  and centres of excellence around the world and partnering with a System Integrator that had global delivery capability.

I led a major change to the underlying working practices and  IT sourcing strategy to deliver 50% cost reductions and faster response times in global IT systems development and support.

  • Led strategic supplier selection and re-alignment of internal/outsourced technical skills and capabilities.
  • Led review and changes to the global software development life-cycle model and support services model to improve development accuracy and response times. This resulted in rolling out a new way of working, incorporating pools of technical excellence from around the world, both internal and external (the new out-sourced) service providers. I drew on ITIL to structure the service model, and used CMMI to update and improve company standard development methodologies.

 Industrial-GassesCryogenic gas plant

I proved the model by driving a programme of development comprising 11 SAP ERP and J2EE projects (circa £10M spend) delivering IT and web-application services across 70 countries in which BOC operates, to 10,000+ users (retail/agents and staff). Scope of projects went from requirements, analysis, design through build, test, integration to deployment  and post launch support and maintenance.

 Global businesses need global IT

Key features of the programme / assignment:

  • Stakeholder management and formal supplier selection (India).
  • Contracts, governance framework, global outsource engagement model and global application development lifecycle, standards and  best practice (CMMI/6 Sigma/ITIL), performance management  (KPIs and CSFs).
  • BAU: Continuous improvements on the forecasting, management and utilization of resource pools and predictability of the forward load with more accurate estimating, planning and tracking.
  • Global projects, development and deployment.