Passion for combining aesthetic and function into great design centered around customer desire: I love innovating with digital technology to create elegant new products that simplify our lives and deliver sustainable growth for the business.
Natural curiosity, especially about human behaviour: I have an underlying desire to understand ‘why’ we do things. This helps me to continually improve my appreciation about the ‘how’ and ‘what’ we do, our wants and needs. I’m intrigued by the effect these human traits have on our behaviours and habits.
Technical breadth: I have a good working knowledge of the complete digital technology stack, having started my career in computer hardware, moving across to low level programming and software, through to higher level languages, applications and ultimately to digital. So I have a practical understand about how technology integrates and operates, from the foundational hardware architecture (server, desktop, mobile) to communications and security technology, through the abstract layers of software, to applications, analytics, web and UX.
Commercially grounded: I am mindful of the bottom line and driven towards sustainable growth and prosperity.
Champion for continual improvement: Following launch of new digital and IT products and cut-over to target operating models, I will manage online performance improvements (product and service) through digital and operational optimisation programmes and effective IT management.
Effective risk manager: I will manage and communicate all risk to the business and customer experience. Where possible I will test mitigation strategies, for example, by rehearsing cut-over (to live) .